Frequently Asked Questions

Orders & Shipping

Where do you ship?

We ship to 31+ countries worldwide including the US, UK, Canada, Australia, and most of Europe. If you’re unsure whether we ship to your country, feel free to contact us.

How long does delivery take?

Delivery typically takes 7–14 business days depending on your location. You will receive a tracking number once your order has been dispatched.

How can I track my order?

Once your order is shipped, you will receive an email with your tracking number. You can use it to track your package online.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placing them. Please contact us immediately at scorpionhideco@gmail.com if you need to make changes.

Products & Sizing

Are your jackets made from real leather?

Yes! All Scorpion Hide Co jackets are made from 100% genuine leather and suede. We never use faux or synthetic leather.

How do I find my size?

Please refer to our Size Guide for detailed measurements. If you are between sizes, we recommend sizing up for a comfortable fit.

Will the leather look exactly like the photos?

Since suede and leather are natural materials, slight variations in texture and tone are normal and part of the unique character of each piece.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges. Please visit our Return & Exchange Policy page for full details.

What if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and we will resolve it immediately.

Care & Maintenance

How do I care for my suede jacket?

• Store in a cool, dry place away from direct sunlight
• Use a suede brush to remove surface dirt
• Avoid water — use a suede protector spray
• For deep cleaning, visit a professional leather cleaner

Contact Us

How can I reach you?

You can contact us via email at scorpionhideco@gmail.com or visit our Contact Us page. We typically respond within 24 hours.